Benefits of HCM Technology: Employee Self-Service

By Corey Clacher, Kronos SaaShr Marketing Specialist

Looking for that perfect angle to close your next deal? If you offer a platform with “employee self-service” functionality, you’ve got a strong tool on your side that might just make the sale. Employee self-service refers to the ability for employees to access their personal records, and manage aspects of the application that relate specifically to them.

Examples of this range from basic tasks like viewing and submitting time off requests, to accessing historical pay statements and W-2s, all the way up to more complex ones like enrolling in benefit plans or making changes to direct deposit. These are things that, in the past, HR staff may have had to manage themselves, which took time away from being able to execute other tasks. It’s a feature that undoubtedly saves businesses time and money while providing their employees with greater control and a more efficient way to manage their own workforce management needs.Self-Service

Handling employee questions and concerns regarding withholdings, overtime, time off balances, benefits, and more can be a time consuming and costly undertaking for businesses without the proper human capital management (HCM) self-service technology in place. On average, over 50% of a human resources department’s time is spent processing employee information and answering questions[1]. Even simple tasks such as processing time off requests or swapping shifts can be a major headache for HR staff who have to take valuable time away from their other work to handle it.

In addition, updating important employee information is prone to errors and highly inefficient when completed by a third party. With employee self-service technology, the onus is on the employee to ensure they submit the correct information. And an employee managing their own tasks is far more likely to make errors, because they’re personally affected by any mistakes.

Without HCM self-service in place, businesses will pay an average of $19.67 for every payroll inquiry resolved[2]. Costs like these can add up quickly and create a significant strain on businesses, especially those in the SMB space. As a younger, more technology-focused workforce enters today’s workplace, streamlining and simplifying HCM tasks are not only encouraged but often required, even for SMB’s.

Not only that, but employees have shown that they like how self-service technology provides them extra visibility and control of their personal data and tasks in the workplace without relying on HR staff to do it. They feel empowered by the ability to get their info when they want it, and to be able to make necessary changes that happen almost immediately. By creating greater freedom through self-service, employee engagement can be increased making for an overall happier and more productive workforce.

Are the prospects you speak with empowering their employees by giving them the flexibility and access to manage their own information and at the same time, streamlining otherwise tedious processes?

Through Kronos SaaShr’s HCM solution, they can. With benefits including:

  • Expediting the response to HR and payroll inquiriesMobile
  • Providing employees access to update and view personal records such as schedules, timecards, accrued time-off balances, and pay statements at their convenience
  • Providing managers with the ability to approve time-worked and time-off requests
  • Offering self-service features online and on mobile devices such as reviewing, approving, annotating, and submitting timesheets
  • Allowing remote employees to complete common HCM-related tasks anywhere, anytime

With the self-service features mentioned above, organizations can typically count on a 20% to 25% savings in HR time, allowing them to focus their efforts on more important tasks[3]. Time and cost savings associated with HCM self-service clearly speak for themselves. On your next demo, discuss your platform’s employee self-service functionality with your prospects as one more valuable benefit to overall HCM technology.

To learn more about the Kronos SaaShr HCM solution and our partnership opportunities, visit us here.

[1] Lawler, E. & Noudreau, J., (2010) Center for Effective Organizations at the University of Southern California. Retrieved from:

[2] The Bureau of National Affairs, Inc., Payroll Benchmark Report, Payroll Benchmarks and Analysis 2011

[3] CedarCrestone, 2009-2010 HR Systems Survey: HR Technologies, Deployment Approaches, Value, and Metrics


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